POLICIES
COMPANY POLICY
- All sales are final and non-refundable. An exchange or store credit may be considered at our discretion. Customized glass does not provide return or exchange services.
- Exchanges must be completed within 7 days of purchase and accompanied by the original receipt. All exchanged products must be in their original condition and packaging.
- All products are sold in "as-is" condition. Customers should inspect all products before leaving the warehouse.
- A 30% restocking fee will be applied for any returned or exchanged items that are not in their original condition and packaging.
- No exchange or return is allowed for assembled, installed, or damaged products.
COMPANY DISCLAIMER
- Our products require professional installation. All products must be installed correctly according to the product installation manual. We do not recommend any form of cosmetic or non-cosmetic product alterations.
- We do not provide any product installation services. If requested by the customer, we can recommend contractors.
- We are not responsible for any property damage or personal injury caused by, but not limited to:
- Incorrect installation by contractor or customer. >>Disclaimer Regarding Third-Party Installation Services<< (Click to open and read.)
- Measurement errors provided by contractor or customer.
- Improper product usage.
- Intentional or unintentional damage to the product by human error.
- Natural damages caused by disasters, earthquakes, fires, etc.
- Non-product quality issues.
PICKUP & SHIPPING POLICY
**Delivery service is temporarily unavailable. From 1.1.2024 until further notice.
- We offer in-store pickup and limited local curbside delivery.
- In-store pickup hours: Mon-Fri 8am-5pm, Sat 9am-3pm.
- Free local delivery is available within 10 miles of South El Monte for orders over $1000.
- All in-store pickups require 30 minutes or more for preparation.
- Please contact us in advance for the following:
- To confirm delivery availability for more information.
- After-hours pickup or delivery.
- Inquiries about out-of-range delivery or intercontinental shipping.
If you have any questions, please contact us.